Cdurivage
2006-01-17T16:52:14Z
2006-01-17T16:52:14Z
11.6568
8715
14505
360
105
False
False
| Monthly InfoEyes Report Calendar Year 2005 |
| Knowledge Base Service |
|
| Daily/Monthly Breakdown Stats |
| Time Period |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| Browses against Knowledge Base(Global) |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
3 |
| Browses against Knowledge Base(Local Illinois State Library) |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
3 |
| Searches against Knowledge Base(Global) |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
2 |
0 |
7 |
| Searches against Knowledge Base(Local Illinois State Library) |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
2 |
0 |
6 |
| Records Added to Database Manually(Global) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
| Records Added to Database Manually(Local Illinois State Library) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
|
| Ask Service |
| Daily/Monthly Breakdown Stats |
| Time Period |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| Questions/Chat Transcripts Deleted |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
| Questions Assigned to Librarian |
13 |
20 |
22 |
19 |
25 |
18 |
11 |
15 |
20 |
28 |
26 |
16 |
233 |
| Questions Referred via E-mail |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
| Number of Clarifications |
0 |
1 |
0 |
0 |
5 |
4 |
0 |
2 |
0 |
3 |
1 |
0 |
16 |
| Number of Patrons Logon |
8 |
3 |
7 |
2 |
2 |
1 |
3 |
2 |
4 |
1 |
2 |
6 |
41 |
| Questions Received via Patron Form |
18 |
32 |
29 |
27 |
30 |
22 |
11 |
19 |
28 |
34 |
26 |
18 |
294 |
| Questions Received via Direct Entry |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
2 |
| Answers Sent |
21 |
32 |
30 |
27 |
29 |
22 |
11 |
19 |
25 |
33 |
25 |
18 |
292 |
| Questions (Total) Received |
18 |
33 |
29 |
27 |
30 |
22 |
11 |
19 |
28 |
34 |
27 |
18 |
296 |
|
| Hourly Breakdown Stats for Number of Clarifications |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 10:00-10:59 |
0 |
1 |
0 |
0 |
1 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
4 |
| 12:00-12:59 |
0 |
0 |
0 |
0 |
1 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
| 13:00-13:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
3 |
| 14:00-14:59 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
3 |
| 15:00-15:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
| 16:00-16:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
2 |
| Total |
0 |
1 |
0 |
0 |
5 |
4 |
0 |
2 |
0 |
3 |
1 |
0 |
16 |
|
| Hourly Breakdown Stats for Questions (Total) Received |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 00:00-00:59 |
0 |
2 |
1 |
1 |
1 |
0 |
0 |
0 |
1 |
2 |
1 |
1 |
10 |
| 01:00-01:59 |
0 |
2 |
1 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
5 |
| 02:00-02:59 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
4 |
| 03:00-03:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
0 |
3 |
| 04:00-04:59 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
3 |
| 06:00-06:59 |
0 |
0 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
2 |
| 07:00-07:59 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
3 |
| 08:00-08:59 |
1 |
0 |
1 |
5 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
8 |
| 09:00-09:59 |
0 |
0 |
1 |
0 |
0 |
1 |
1 |
2 |
2 |
0 |
0 |
0 |
7 |
| 10:00-10:59 |
0 |
1 |
2 |
0 |
1 |
2 |
1 |
1 |
2 |
0 |
4 |
1 |
15 |
| 11:00-11:59 |
2 |
5 |
1 |
2 |
5 |
4 |
0 |
2 |
4 |
5 |
2 |
3 |
35 |
| 12:00-12:59 |
3 |
2 |
0 |
2 |
0 |
2 |
0 |
0 |
4 |
2 |
1 |
1 |
17 |
| 13:00-13:59 |
0 |
2 |
4 |
2 |
3 |
1 |
2 |
0 |
4 |
2 |
1 |
2 |
23 |
| 14:00-14:59 |
2 |
0 |
4 |
3 |
1 |
3 |
1 |
4 |
0 |
3 |
1 |
0 |
22 |
| 15:00-15:59 |
1 |
2 |
2 |
2 |
0 |
3 |
0 |
0 |
3 |
2 |
4 |
0 |
19 |
| 16:00-16:59 |
0 |
0 |
1 |
2 |
3 |
0 |
0 |
3 |
1 |
1 |
1 |
2 |
14 |
| 17:00-17:59 |
3 |
0 |
3 |
1 |
3 |
0 |
0 |
1 |
1 |
2 |
5 |
1 |
20 |
| 18:00-18:59 |
0 |
7 |
2 |
0 |
2 |
0 |
0 |
1 |
0 |
3 |
1 |
0 |
16 |
| 19:00-19:59 |
2 |
2 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
2 |
0 |
1 |
8 |
| 20:00-20:59 |
0 |
1 |
0 |
0 |
3 |
2 |
1 |
0 |
0 |
2 |
1 |
1 |
11 |
| 21:00-21:59 |
2 |
3 |
1 |
3 |
3 |
0 |
2 |
1 |
1 |
1 |
2 |
3 |
22 |
| 22:00-22:59 |
1 |
1 |
3 |
0 |
0 |
1 |
2 |
2 |
1 |
3 |
2 |
1 |
17 |
| 23:00-23:59 |
0 |
2 |
1 |
2 |
2 |
1 |
0 |
1 |
1 |
1 |
1 |
0 |
12 |
| Total |
18 |
33 |
29 |
27 |
30 |
22 |
11 |
19 |
28 |
34 |
27 |
18 |
296 |
|
| Hourly Breakdown Stats for Answers Sent |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 08:00-08:59 |
2 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
5 |
| 09:00-09:59 |
0 |
2 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
2 |
6 |
1 |
14 |
| 10:00-10:59 |
3 |
7 |
4 |
1 |
4 |
4 |
5 |
7 |
5 |
2 |
2 |
1 |
45 |
| 11:00-11:59 |
5 |
9 |
9 |
4 |
8 |
5 |
1 |
1 |
5 |
3 |
1 |
3 |
54 |
| 12:00-12:59 |
4 |
3 |
0 |
3 |
1 |
1 |
1 |
1 |
0 |
5 |
1 |
1 |
21 |
| 13:00-13:59 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
3 |
1 |
3 |
9 |
| 14:00-14:59 |
0 |
0 |
0 |
0 |
2 |
1 |
0 |
0 |
1 |
3 |
3 |
3 |
13 |
| 15:00-15:59 |
3 |
7 |
11 |
9 |
11 |
6 |
2 |
2 |
6 |
8 |
3 |
1 |
69 |
| 16:00-16:59 |
2 |
2 |
6 |
4 |
2 |
2 |
0 |
5 |
7 |
3 |
4 |
2 |
39 |
| 17:00-17:59 |
2 |
1 |
0 |
2 |
1 |
0 |
2 |
3 |
1 |
2 |
2 |
2 |
18 |
| 18:00-18:59 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
1 |
0 |
1 |
4 |
| 19:00-19:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
| Total |
21 |
32 |
30 |
27 |
29 |
22 |
11 |
19 |
25 |
33 |
25 |
18 |
292 |
|
| Hourly Breakdown Stats for Questions Received via Direct Entry |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 11:00-11:59 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| 17:00-17:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
| Total |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
2 |
|
| Hourly Breakdown Stats for Questions Received via Patron Form |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 00:00-00:59 |
0 |
2 |
1 |
1 |
1 |
0 |
0 |
0 |
1 |
2 |
1 |
1 |
10 |
| 01:00-01:59 |
0 |
2 |
1 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
5 |
| 02:00-02:59 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
4 |
| 03:00-03:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
0 |
3 |
| 04:00-04:59 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
3 |
| 06:00-06:59 |
0 |
0 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
2 |
| 07:00-07:59 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
3 |
| 08:00-08:59 |
1 |
0 |
1 |
5 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
8 |
| 09:00-09:59 |
0 |
0 |
1 |
0 |
0 |
1 |
1 |
2 |
2 |
0 |
0 |
0 |
7 |
| 10:00-10:59 |
0 |
1 |
2 |
0 |
1 |
2 |
1 |
1 |
2 |
0 |
4 |
1 |
15 |
| 11:00-11:59 |
2 |
4 |
1 |
2 |
5 |
4 |
0 |
2 |
4 |
5 |
2 |
3 |
34 |
| 12:00-12:59 |
3 |
2 |
0 |
2 |
0 |
2 |
0 |
0 |
4 |
2 |
1 |
1 |
17 |
| 13:00-13:59 |
0 |
2 |
4 |
2 |
3 |
1 |
2 |
0 |
4 |
2 |
1 |
2 |
23 |
| 14:00-14:59 |
2 |
0 |
4 |
3 |
1 |
3 |
1 |
4 |
0 |
3 |
1 |
0 |
22 |
| 15:00-15:59 |
1 |
2 |
2 |
2 |
0 |
3 |
0 |
0 |
3 |
2 |
4 |
0 |
19 |
| 16:00-16:59 |
0 |
0 |
1 |
2 |
3 |
0 |
0 |
3 |
1 |
1 |
1 |
2 |
14 |
| 17:00-17:59 |
3 |
0 |
3 |
1 |
3 |
0 |
0 |
1 |
1 |
2 |
4 |
1 |
19 |
| 18:00-18:59 |
0 |
7 |
2 |
0 |
2 |
0 |
0 |
1 |
0 |
3 |
1 |
0 |
16 |
| 19:00-19:59 |
2 |
2 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
2 |
0 |
1 |
8 |
| 20:00-20:59 |
0 |
1 |
0 |
0 |
3 |
2 |
1 |
0 |
0 |
2 |
1 |
1 |
11 |
| 21:00-21:59 |
2 |
3 |
1 |
3 |
3 |
0 |
2 |
1 |
1 |
1 |
2 |
3 |
22 |
| 22:00-22:59 |
1 |
1 |
3 |
0 |
0 |
1 |
2 |
2 |
1 |
3 |
2 |
1 |
17 |
| 23:00-23:59 |
0 |
2 |
1 |
2 |
2 |
1 |
0 |
1 |
1 |
1 |
1 |
0 |
12 |
| Total |
18 |
32 |
29 |
27 |
30 |
22 |
11 |
19 |
28 |
34 |
26 |
18 |
294 |
|
| Hourly Breakdown Stats for Number of Patrons Logon |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 03:00-03:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| 06:00-06:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| 08:00-08:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
| 09:00-09:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
| 10:00-10:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
2 |
| 11:00-11:59 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
3 |
| 12:00-12:59 |
1 |
1 |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
0 |
5 |
| 13:00-13:59 |
1 |
0 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
5 |
| 14:00-14:59 |
2 |
0 |
4 |
0 |
2 |
0 |
3 |
0 |
4 |
0 |
0 |
0 |
15 |
| 15:00-15:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
| 16:00-16:59 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
3 |
| 17:00-17:59 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
2 |
| 23:00-23:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| Total |
8 |
3 |
7 |
2 |
2 |
1 |
3 |
2 |
4 |
1 |
2 |
6 |
41 |
|
| Chat Service |
| Daily/Monthly Breakdown Stats |
| Time Period |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| Average Chat Response Time (seconds) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
96 |
| Greatest Chat Response Time (seconds) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
96 |
96 |
| Average Length of Chat Session (seconds) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
491 |
| Avg. Concurrent Session Requests (All Inst.) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
24 |
| Most Concurrent Session Requests (All Inst.) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
24 |
24 |
| Avg. Concurrent Session Requests (Your Inst.) |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| Number of Chat Sessions Requested |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
| Number of Chat Sessions Requested (After Hours) |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
3 |
| Number(Total) of Chat Sessions Accepted |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
|
| Hourly Breakdown Stats for Number of Chat Sessions Requested (After Hours) |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 10:00-10:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
1 |
| 12:00-12:59 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
| 17:00-17:59 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
| Total |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
1 |
0 |
0 |
0 |
3 |
|
| Hourly Breakdown Stats for Number of Chat Sessions Requested |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 09:00-09:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
| Total |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
|
| Hourly Breakdown Stats for Number(Total) of Chat Sessions Accepted |
| Hour |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| 09:00-09:59 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
| Total |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
|
| Surveys |
Jan 05 |
Feb 05 |
Mar 05 |
Apr 05 |
May 05 |
Jun 05 |
Jul 05 |
Aug 05 |
Sep 05 |
Oct 05 |
Nov 05 |
Dec 05 |
Total |
| # Received |
|
1 |
1 |
4 |
1 |
| |
600
600
147
3
154
4
False
False