InfoEyes 2006 Statistical Report 
Profile Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Searches against Profile Database 0 0 1 0 0 0 0 0 0 0 0 0 1
Knowledge Base Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Records Added to Database Automatically(Global) 0 0 1 0 1 0 0 0 0 0 0 0 2
Browses against Knowledge Base(Global) 0 0 0 0 0 0 0 0 0 9 8 0 17
Browses against Knowledge Base(Local InfoEyes) 0 0 0 0 0 0 0 0 0 1 0 0 1
Browses against Knowledge Base(Local INFOEYES) 0 0 0 0 0 0 0 0 0 19 43 1 63
Searches against Knowledge Base(Global) 5 2 5 2 0 0 1 0 0 6 8 0 29
Searches against Knowledge Base(Local InfoEyes) 9 2 6 2 0 0 1 0 0 1 0 0 21
Searches against Knowledge Base(Local INFOEYES) 0 0 0 0 0 0 0 0 0 31 34 3 68
Records Added to Database Manually(Local INFOEYES) 0 0 0 0 0 0 0 0 0 10 33 14 57
Records Purged from Knowledge Base(Local INFOEYES) 0 0 0 0 0 0 0 0 0 0 1 0 1
Records Activated(Local INFOEYES) 0 0 0 0 0 0 0 0 0 4 38 13 55
Ask Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Questions Referred to Virtual Partner 0 1 0 0 0 0 0 0 0 0 0 0 1
Questions Assigned to Librarian 17 21 17 28 9 19 24 26 42 24 11 21 259
Questions Referred via E-mail 0 0 1 0 0 1 0 0 0 0 0 0 2
Number of Clarifications 3 1 0 1 0 0 3 1 0 2 1 0 12
Number of Patrons Logon 5 5 0 2 0 5 4 10 1 0 4 3 39
Questions Received via Patron Form 22 25 20 28 9 19 24 33 45 33 17 23 298
Questions Received via Direct Entry 2 0 0 0 0 1 0 0 0 0 0 0 3
Answers Sent 25 22 20 27 11 20 24 38 50 34 21 26 318
Questions (Total) Received 24 25 22 28 10 20 24 33 45 33 17 23 304
Question Received From Virtual Partner 0 0 2 0 1 0 0 0 0 0 0 0 3
Hourly Breakdown Stats for Number of Clarifications
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
07:00-07:59 0 0 0 0 0 0 1 0 0 0 0 0 1
10:00-10:59 0 0 0 0 0 0 0 1 0 0 0 0 1
11:00-11:59 0 1 0 0 0 0 0 0 0 0 0 0 1
13:00-13:59 1 0 0 0 0 0 0 0 0 0 0 0 1
14:00-14:59 0 0 0 0 0 0 0 0 0 0 1 0 1
15:00-15:59 0 0 0 1 0 0 0 0 0 2 0 0 3
16:00-16:59 0 0 0 0 0 0 2 0 0 0 0 0 2
17:00-17:59 1 0 0 0 0 0 0 0 0 0 0 0 1
18:00-18:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 3 1 0 1 0 0 3 1 0 2 1 0 12
Hourly Breakdown Stats for Questions (Total) Received
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 0 0 0 0 0 0 1 0 0 1 0 0 2
01:00-01:59 0 4 0 1 0 0 0 0 0 0 0 1 6
03:00-03:59 0 0 0 0 0 0 2 2 0 0 0 0 4
04:00-04:59 1 0 0 0 1 0 1 0 0 0 0 0 3
06:00-06:59 0 0 0 1 0 0 1 0 1 1 0 0 4
07:00-07:59 0 1 2 0 0 1 0 0 1 0 1 0 6
08:00-08:59 0 0 0 0 0 0 1 1 0 0 1 2 5
09:00-09:59 0 1 0 0 0 4 0 3 3 0 0 1 12
10:00-10:59 0 4 0 4 2 1 0 1 2 0 0 1 15
11:00-11:59 3 5 1 2 1 0 2 1 0 0 1 2 18
12:00-12:59 2 2 5 3 0 3 2 1 5 3 1 2 29
13:00-13:59 0 1 1 2 2 1 3 2 8 0 0 0 20
14:00-14:59 2 1 1 3 2 1 3 6 1 5 2 1 28
15:00-15:59 0 0 3 2 0 2 0 1 3 3 0 3 17
16:00-16:59 3 1 3 2 0 3 2 5 4 2 1 0 26
17:00-17:59 5 1 1 0 2 1 0 1 1 1 2 1 16
18:00-18:59 2 1 2 2 0 1 2 1 4 1 0 3 19
19:00-19:59 2 0 0 0 0 0 0 2 1 2 0 0 7
20:00-20:59 2 1 1 5 0 0 1 3 2 3 0 3 21
21:00-21:59 2 1 1 0 0 0 1 2 5 2 1 2 17
22:00-22:59 0 0 0 0 0 2 1 0 1 4 1 0 9
23:00-23:59 0 1 1 1 0 0 1 1 3 5 6 1 20
Total 24 25 22 28 10 20 24 33 45 33 17 23 304
Hourly Breakdown Stats for Question Received From Virtual Partner
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
13:00-13:59 0 0 0 0 1 0 0 0 0 0 0 0 1
17:00-17:59 0 0 1 0 0 0 0 0 0 0 0 0 1
20:00-20:59 0 0 1 0 0 0 0 0 0 0 0 0 1
Total 0 0 2 0 1 0 0 0 0 0 0 0 3
Hourly Breakdown Stats for Answers Sent
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
07:00-07:59 0 0 0 0 0 0 1 0 0 0 0 0 1
08:00-08:59 0 0 1 0 0 0 1 2 1 0 1 0 6
09:00-09:59 2 2 3 6 1 1 2 6 7 4 4 4 42
10:00-10:59 0 1 0 3 1 1 4 0 6 5 0 2 23
11:00-11:59 2 2 1 1 0 2 3 5 4 0 1 1 22
12:00-12:59 5 4 3 5 1 5 5 5 3 1 1 2 40
13:00-13:59 4 0 3 3 1 4 1 2 7 4 0 2 31
14:00-14:59 3 3 0 4 4 2 2 1 9 0 1 1 30
15:00-15:59 1 4 6 2 2 1 2 9 5 7 4 3 46
16:00-16:59 2 3 2 3 0 4 2 5 6 5 4 7 43
17:00-17:59 4 1 0 0 1 0 0 1 2 3 2 2 16
18:00-18:59 1 1 1 0 0 0 1 1 0 2 1 1 9
19:00-19:59 1 1 0 0 0 0 0 0 0 0 1 1 4
21:00-21:59 0 0 0 0 0 0 0 0 0 1 0 0 1
22:00-22:59 0 0 0 0 0 0 0 1 0 1 0 0 2
23:00-23:59 0 0 0 0 0 0 0 0 0 1 1 0 2
Total 25 22 20 27 11 20 24 38 50 34 21 26 318
Hourly Breakdown Stats for Questions Received via Direct Entry
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
12:00-12:59 1 0 0 0 0 0 0 0 0 0 0 0 1
15:00-15:59 0 0 0 0 0 1 0 0 0 0 0 0 1
19:00-19:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 2 0 0 0 0 1 0 0 0 0 0 0 3
Hourly Breakdown Stats for Questions Received via Patron Form
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 0 0 0 0 0 0 1 0 0 1 0 0 2
01:00-01:59 0 4 0 1 0 0 0 0 0 0 0 1 6
03:00-03:59 0 0 0 0 0 0 2 2 0 0 0 0 4
04:00-04:59 1 0 0 0 1 0 1 0 0 0 0 0 3
06:00-06:59 0 0 0 1 0 0 1 0 1 1 0 0 4
07:00-07:59 0 1 2 0 0 1 0 0 1 0 1 0 6
08:00-08:59 0 0 0 0 0 0 1 1 0 0 1 2 5
09:00-09:59 0 1 0 0 0 4 0 3 3 0 0 1 12
10:00-10:59 0 4 0 4 2 1 0 1 2 0 0 1 15
11:00-11:59 3 5 1 2 1 0 2 1 0 0 1 2 18
12:00-12:59 1 2 5 3 0 3 2 1 5 3 1 2 28
13:00-13:59 0 1 1 2 1 1 3 2 8 0 0 0 19
14:00-14:59 2 1 1 3 2 1 3 6 1 5 2 1 28
15:00-15:59 0 0 3 2 0 1 0 1 3 3 0 3 16
16:00-16:59 3 1 3 2 0 3 2 5 4 2 1 0 26
17:00-17:59 5 1 0 0 2 1 0 1 1 1 2 1 15
18:00-18:59 2 1 2 2 0 1 2 1 4 1 0 3 19
19:00-19:59 1 0 0 0 0 0 0 2 1 2 0 0 6
20:00-20:59 2 1 0 5 0 0 1 3 2 3 0 3 20
21:00-21:59 2 1 1 0 0 0 1 2 5 2 1 2 17
22:00-22:59 0 0 0 0 0 2 1 0 1 4 1 0 9
23:00-23:59 0 1 1 1 0 0 1 1 3 5 6 1 20
Total 22 25 20 28 9 19 24 33 45 33 17 23 298
Hourly Breakdown Stats for Number of Patrons Logon
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 0 0 0 0 0 0 3 0 0 0 0 0 3
01:00-01:59 0 2 0 0 0 0 0 0 0 0 0 0 2
02:00-02:59 0 2 0 0 0 0 0 0 0 0 0 0 2
04:00-04:59 0 0 0 0 0 0 0 3 0 0 0 0 3
05:00-05:59 2 0 0 0 0 0 0 0 0 0 0 0 2
06:00-06:59 2 0 0 0 0 0 0 1 0 0 0 0 3
08:00-08:59 1 0 0 0 0 0 0 2 0 0 0 0 3
09:00-09:59 0 0 0 0 0 1 0 0 0 0 0 0 1
10:00-10:59 0 0 0 0 0 0 0 0 1 0 0 0 1
12:00-12:59 0 0 0 0 0 2 0 0 0 0 1 0 3
13:00-13:59 0 0 0 1 0 0 0 0 0 0 0 0 1
14:00-14:59 0 0 0 0 0 0 0 3 0 0 0 0 3
15:00-15:59 0 0 0 0 0 1 0 1 0 0 0 0 2
17:00-17:59 0 0 0 1 0 1 0 0 0 0 2 0 4
18:00-18:59 0 0 0 0 0 0 0 0 0 0 0 1 1
19:00-19:59 0 0 0 0 0 0 0 0 0 0 0 1 1
20:00-20:59 0 1 0 0 0 0 0 0 0 0 0 1 2
22:00-22:59 0 0 0 0 0 0 0 0 0 0 1 0 1
23:00-23:59 0 0 0 0 0 0 1 0 0 0 0 0 1
Total 5 5 0 2 0 5 4 10 1 0 4 3 39
Chat Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Number of Chat Sessions Requested (After Hours) 1 0 0 0 0 0 0 87 135 27 39 10 299
Hourly Breakdown Stats for Number of Chat Sessions Requested (After Hours)
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 0 0 0 0 0 0 0 1 0 0 3 2 6
01:00-01:59 0 0 0 0 0 0 0 1 1 0 2 2 6
02:00-02:59 0 0 0 0 0 0 0 0 9 1 3 0 13
03:00-03:59 0 0 0 0 0 0 0 3 2 0 3 1 9
04:00-04:59 0 0 0 0 0 0 0 0 7 0 5 0 12
05:00-05:59 0 0 0 0 0 0 0 4 1 0 2 0 7
06:00-06:59 0 0 0 0 0 0 0 5 7 1 0 0 13
07:00-07:59 0 0 0 0 0 0 0 4 0 3 1 0 8
08:00-08:59 0 0 0 0 0 0 0 1 3 1 0 0 5
10:00-10:59 0 0 0 0 0 0 0 0 0 2 0 0 2
11:00-11:59 1 0 0 0 0 0 0 0 2 2 1 0 6
12:00-12:59 0 0 0 0 0 0 0 1 7 1 0 0 9
13:00-13:59 0 0 0 0 0 0 0 4 9 1 2 1 17
14:00-14:59 0 0 0 0 0 0 0 2 19 1 0 0 22
15:00-15:59 0 0 0 0 0 0 0 7 12 3 1 0 23
16:00-16:59 0 0 0 0 0 0 0 9 11 1 2 0 23
17:00-17:59 0 0 0 0 0 0 0 8 7 2 0 0 17
18:00-18:59 0 0 0 0 0 0 0 15 13 0 1 1 30
19:00-19:59 0 0 0 0 0 0 0 10 12 4 1 3 30
20:00-20:59 0 0 0 0 0 0 0 4 6 2 1 0 13
21:00-21:59 0 0 0 0 0 0 0 2 3 1 1 0 7
22:00-22:59 0 0 0 0 0 0 0 2 4 1 3 0 10
23:00-23:59 0 0 0 0 0 0 0 4 0 0 7 0 11
Total 1 0 0 0 0 0 0 87 135 27 39 10 299