InfoEyes Statiscal Report  2007
Knowledge Base Service
Daily/Monthly Breakdown Stats
Time Period	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
Records Added to Database Automatically(Global)	0	0	0	2	0	0	0	0	0	0	0	0	2
Browses against Knowledge Base(Global)	2	0	0	0	0	0	0	0	0	0	0	0	2
Browses against Knowledge Base(Local INFOEYES)	7	0	0	7	3	0	0	1	0	0	0	2	20
Searches against Knowledge Base(Global)	0	0	3	0	0	1	0	8	3	4	0	0	19
Searches against Knowledge Base(Local Maryland AskUsNow!)	0	0	0	0	0	1	0	8	2	2	0	0	13
Searches against Knowledge Base(Local INFOEYES)	1	0	3	3	8	3	0	11	2	8	0	3	42
Records Added to Database Manually(Local INFOEYES)	9	0	3	39	11	0	1	2	1	1	0	23	90
Records Activated(Local INFOEYES)	9	0	0	35	16	0	0	3	0	0	0	0	63
Ask Service
Daily/Monthly Breakdown Stats
Time Period	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
Questions/Chat Transcripts Deleted	1	0	0	0	0	0	0	0	0	0	0	0	1
Questions Referred to Global Network via Global Network	0	0	0	1	0	0	0	0	0	0	0	0	1
Questions Assigned to Librarian	32	14	10	31	11	20	5	15	13	19	14	8	192
Number of Clarifications	1	0	0	0	0	0	0	0	0	0	0	0	1
Number of Patrons Logon	2	2	0	2	0	2	0	8	0	0	4	0	20
Questions Received via Patron Form	35	18	15	26	17	21	8	19	16	17	16	10	218
Questions Received via Direct Entry	0	1	0	0	0	1	0	0	0	0	0	0	2
Answers Sent	36	20	14	28	14	21	8	17	16	25	17	6	222
Questions (Total) Received	35	19	15	26	17	22	8	19	16	17	16	11	221
Question Received From Virtual Partner	0	0	0	0	0	0	0	0	0	0	0	1	1
Hourly Breakdown Stats for Number of Clarifications
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
11:00-11:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	1	0	0	0	0	0	0	0	0	0	0	0	1
Hourly Breakdown Stats for Questions (Total) Received
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
00:00-00:59	1	0	1	0	0	1	1	0	0	0	0	0	4
01:00-01:59	1	0	0	1	0	3	1	1	0	0	0	0	7
02:00-02:59	1	0	0	0	2	0	0	0	0	0	0	0	3
03:00-03:59	0	0	0	0	1	1	0	1	0	1	0	1	5
04:00-04:59	0	0	0	0	0	0	0	0	0	1	1	0	2
05:00-05:59	1	0	0	1	0	1	1	0	1	0	0	1	6
06:00-06:59	0	0	0	0	0	0	0	0	0	0	2	0	2
07:00-07:59	1	0	1	0	0	1	0	1	1	0	0	0	5
08:00-08:59	0	0	1	3	0	1	1	1	0	1	1	0	9
09:00-09:59	1	0	0	1	1	0	0	1	0	0	1	0	5
10:00-10:59	2	0	2	2	0	1	0	0	0	3	1	0	11
11:00-11:59	0	1	1	3	0	2	1	1	2	2	2	0	15
12:00-12:59	4	2	1	2	0	3	0	0	0	0	0	1	13
13:00-13:59	5	1	0	0	0	0	0	0	0	0	0	0	6
14:00-14:59	3	3	0	0	1	1	0	1	1	0	1	0	11
15:00-15:59	2	2	3	2	2	0	0	3	0	0	0	0	14
16:00-16:59	5	3	0	3	2	2	0	2	2	2	2	1	24
17:00-17:59	2	1	0	1	1	0	1	1	1	1	2	1	12
18:00-18:59	0	1	0	0	0	1	0	1	0	2	1	1	7
19:00-19:59	1	1	0	0	1	1	0	2	0	1	0	1	8
20:00-20:59	1	2	0	2	1	1	2	0	3	1	0	1	14
21:00-21:59	1	0	3	4	2	0	0	2	1	1	1	1	16
22:00-22:59	1	2	1	1	2	1	0	0	2	1	0	1	12
23:00-23:59	2	0	1	0	1	1	0	1	2	0	1	1	10
Total	35	19	15	26	17	22	8	19	16	17	16	11	221
Hourly Breakdown Stats for Question Received From Virtual Partner
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
16:00-16:59	0	0	0	0	0	0	0	0	0	0	0	1	1
Total	0	0	0	0	0	0	0	0	0	0	0	1	1
Hourly Breakdown Stats for Answers Sent
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
08:00-08:59	3	0	0	0	0	3	0	0	2	0	4	0	12
09:00-09:59	1	4	3	9	6	5	2	2	1	5	1	0	39
10:00-10:59	2	2	2	5	0	2	2	3	2	4	1	0	25
11:00-11:59	8	2	3	1	2	0	1	1	0	3	1	2	24
12:00-12:59	3	1	2	6	1	0	0	5	3	3	3	0	27
13:00-13:59	3	2	2	3	0	1	1	0	2	2	1	3	20
14:00-14:59	4	5	0	0	1	0	0	0	0	4	0	1	15
15:00-15:59	3	2	0	1	1	7	0	1	2	3	4	0	24
16:00-16:59	3	0	0	1	3	2	1	1	2	0	1	0	14
17:00-17:59	1	0	1	2	0	0	0	1	2	0	0	0	7
18:00-18:59	3	0	1	0	0	0	1	1	0	0	0	0	6
19:00-19:59	1	1	0	0	0	0	0	2	0	1	1	0	6
20:00-20:59	0	0	0	0	0	1	0	0	0	0	0	0	1
21:00-21:59	0	1	0	0	0	0	0	0	0	0	0	0	1
23:00-23:59	1	0	0	0	0	0	0	0	0	0	0	0	1
Total	36	20	14	28	14	21	8	17	16	25	17	6	222
Hourly Breakdown Stats for Questions Received via Direct Entry
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
12:00-12:59	0	1	0	0	0	1	0	0	0	0	0	0	2
Total	0	1	0	0	0	1	0	0	0	0	0	0	2
Hourly Breakdown Stats for Questions Received via Patron Form
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
00:00-00:59	1	0	1	0	0	1	1	0	0	0	0	0	4
01:00-01:59	1	0	0	1	0	3	1	1	0	0	0	0	7
02:00-02:59	1	0	0	0	2	0	0	0	0	0	0	0	3
03:00-03:59	0	0	0	0	1	1	0	1	0	1	0	1	5
04:00-04:59	0	0	0	0	0	0	0	0	0	1	1	0	2
05:00-05:59	1	0	0	1	0	1	1	0	1	0	0	1	6
06:00-06:59	0	0	0	0	0	0	0	0	0	0	2	0	2
07:00-07:59	1	0	1	0	0	1	0	1	1	0	0	0	5
08:00-08:59	0	0	1	3	0	1	1	1	0	1	1	0	9
09:00-09:59	1	0	0	1	1	0	0	1	0	0	1	0	5
10:00-10:59	2	0	2	2	0	1	0	0	0	3	1	0	11
11:00-11:59	0	1	1	3	0	2	1	1	2	2	2	0	15
12:00-12:59	4	1	1	2	0	2	0	0	0	0	0	1	11
13:00-13:59	5	1	0	0	0	0	0	0	0	0	0	0	6
14:00-14:59	3	3	0	0	1	1	0	1	1	0	1	0	11
15:00-15:59	2	2	3	2	2	0	0	3	0	0	0	0	14
16:00-16:59	5	3	0	3	2	2	0	2	2	2	2	0	23
17:00-17:59	2	1	0	1	1	0	1	1	1	1	2	1	12
18:00-18:59	0	1	0	0	0	1	0	1	0	2	1	1	7
19:00-19:59	1	1	0	0	1	1	0	2	0	1	0	1	8
20:00-20:59	1	2	0	2	1	1	2	0	3	1	0	1	14
21:00-21:59	1	0	3	4	2	0	0	2	1	1	1	1	16
22:00-22:59	1	2	1	1	2	1	0	0	2	1	0	1	12
23:00-23:59	2	0	1	0	1	1	0	1	2	0	1	1	10
Total	35	18	15	26	17	21	8	19	16	17	16	10	218
Hourly Breakdown Stats for Number of Patrons Logon
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
00:00-00:59	0	0	0	0	0	0	0	0	0	0	1	0	1
08:00-08:59	0	0	0	0	0	1	0	0	0	0	1	0	2
09:00-09:59	0	0	0	0	0	0	0	0	0	0	1	0	1
10:00-10:59	0	0	0	0	0	0	0	0	0	0	1	0	1
12:00-12:59	0	1	0	0	0	0	0	0	0	0	0	0	1
13:00-13:59	0	0	0	0	0	0	0	1	0	0	0	0	1
14:00-14:59	0	0	0	0	0	0	0	1	0	0	0	0	1
15:00-15:59	0	0	0	1	0	0	0	1	0	0	0	0	2
16:00-16:59	0	0	0	0	0	1	0	1	0	0	0	0	2
17:00-17:59	1	1	0	0	0	0	0	0	0	0	0	0	2
20:00-20:59	1	0	0	0	0	0	0	3	0	0	0	0	4
22:00-22:59	0	0	0	0	0	0	0	1	0	0	0	0	1
23:00-23:59	0	0	0	1	0	0	0	0	0	0	0	0	1
Total	2	2	0	2	0	2	0	8	0	0	4	0	20
Chat Service
Daily/Monthly Breakdown Stats
Time Period	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
Average Chat Response Time (seconds)	0	0	0	0	0	84	0	0	0	0	0	0
Greatest Chat Response Time (seconds)	0	0	0	0	0	149	0	0	0	0	0	0	149
Average Length of Chat Session (seconds)	0	0	0	0	0	135	0	0	0	0	0	0
Avg. Concurrent Session Requests (All Inst.)	0	0	0	0	0	22	0	0	0	0	0	0
Most Concurrent Session Requests (All Inst.)	0	0	0	0	0	33	0	0	0	0	0	0	33
Avg. Concurrent Session Requests (Your Inst.)	0	0	0	0	0	1	0	0	0	0	0	0
Number of Chat Sessions Requested	0	0	0	0	0	8	0	0	0	0	0	0	8
Number of Chat Sessions Requested (After Hours)	27	18	0	0	1	2	0	0	0	1	0	0	49
Number(Total) of Chat Sessions Accepted	0	0	0	0	0	6	0	0	0	0	0	0	6
Hourly Breakdown Stats for Number of Chat Sessions Requested (After Hours)
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
00:00-00:59	1	2	0	0	0	0	0	0	0	0	0	0	3
01:00-01:59	6	5	0	0	0	0	0	0	0	0	0	0	11
02:00-02:59	2	2	0	0	0	0	0	0	0	0	0	0	4
03:00-03:59	0	0	0	0	0	0	0	0	0	1	0	0	1
05:00-05:59	1	0	0	0	0	0	0	0	0	0	0	0	1
06:00-06:59	1	1	0	0	0	0	0	0	0	0	0	0	2
08:00-08:59	1	2	0	0	0	0	0	0	0	0	0	0	3
11:00-11:59	0	1	0	0	0	0	0	0	0	0	0	0	1
13:00-13:59	2	1	0	0	0	0	0	0	0	0	0	0	3
14:00-14:59	0	0	0	0	1	0	0	0	0	0	0	0	1
15:00-15:59	1	0	0	0	0	0	0	0	0	0	0	0	1
16:00-16:59	2	0	0	0	0	2	0	0	0	0	0	0	4
17:00-17:59	2	0	0	0	0	0	0	0	0	0	0	0	2
18:00-18:59	1	0	0	0	0	0	0	0	0	0	0	0	1
19:00-19:59	2	1	0	0	0	0	0	0	0	0	0	0	3
20:00-20:59	1	0	0	0	0	0	0	0	0	0	0	0	1
21:00-21:59	2	1	0	0	0	0	0	0	0	0	0	0	3
22:00-22:59	1	1	0	0	0	0	0	0	0	0	0	0	2
23:00-23:59	1	1	0	0	0	0	0	0	0	0	0	0	2
Total	27	18	0	0	1	2	0	0	0	1	0	0	49
Hourly Breakdown Stats for Number of Chat Sessions Requested
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
13:00-13:59	0	0	0	0	0	1	0	0	0	0	0	0	1
15:00-15:59	0	0	0	0	0	1	0	0	0	0	0	0	1
16:00-16:59	0	0	0	0	0	6	0	0	0	0	0	0	6
Total	0	0	0	0	0	8	0	0	0	0	0	0	8
Hourly Breakdown Stats for Number(Total) of Chat Sessions Accepted
Hour	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Total
13:00-13:59	0	0	0	0	0	1	0	0	0	0	0	0	1
15:00-15:59	0	0	0	0	0	1	0	0	0	0	0	0	1
16:00-16:59	0	0	0	0	0	4	0	0	0	0	0	0	4
Total	0	0	0	0	0	6	0	0	0	0	0	0	6