InfoEyes Statiscal Report  2007 
Knowledge Base Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Records Added to Database Automatically(Global) 0 0 0 2 0 0 0 0 0 0 0 0 2
Browses against Knowledge Base(Global) 2 0 0 0 0 0 0 0 0 0 0 0 2
Browses against Knowledge Base(Local INFOEYES) 7 0 0 7 3 0 0 1 0 0 0 2 20
Searches against Knowledge Base(Global) 0 0 3 0 0 1 0 8 3 4 0 0 19
Searches against Knowledge Base(Local Maryland AskUsNow!) 0 0 0 0 0 1 0 8 2 2 0 0 13
Searches against Knowledge Base(Local INFOEYES) 1 0 3 3 8 3 0 11 2 8 0 3 42
Records Added to Database Manually(Local INFOEYES) 9 0 3 39 11 0 1 2 1 1 0 23 90
Records Activated(Local INFOEYES) 9 0 0 35 16 0 0 3 0 0 0 0 63
Ask Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Questions/Chat Transcripts Deleted 1 0 0 0 0 0 0 0 0 0 0 0 1
Questions Referred to Global Network via Global Network 0 0 0 1 0 0 0 0 0 0 0 0 1
Questions Assigned to Librarian 32 14 10 31 11 20 5 15 13 19 14 8 192
Number of Clarifications 1 0 0 0 0 0 0 0 0 0 0 0 1
Number of Patrons Logon 2 2 0 2 0 2 0 8 0 0 4 0 20
Questions Received via Patron Form 35 18 15 26 17 21 8 19 16 17 16 10 218
Questions Received via Direct Entry 0 1 0 0 0 1 0 0 0 0 0 0 2
Answers Sent 36 20 14 28 14 21 8 17 16 25 17 6 222
Questions (Total) Received 35 19 15 26 17 22 8 19 16 17 16 11 221
Question Received From Virtual Partner 0 0 0 0 0 0 0 0 0 0 0 1 1
Hourly Breakdown Stats for Number of Clarifications
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
11:00-11:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 1 0 0 0 0 0 0 0 0 0 0 0 1
Hourly Breakdown Stats for Questions (Total) Received
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 1 0 1 0 0 1 1 0 0 0 0 0 4
01:00-01:59 1 0 0 1 0 3 1 1 0 0 0 0 7
02:00-02:59 1 0 0 0 2 0 0 0 0 0 0 0 3
03:00-03:59 0 0 0 0 1 1 0 1 0 1 0 1 5
04:00-04:59 0 0 0 0 0 0 0 0 0 1 1 0 2
05:00-05:59 1 0 0 1 0 1 1 0 1 0 0 1 6
06:00-06:59 0 0 0 0 0 0 0 0 0 0 2 0 2
07:00-07:59 1 0 1 0 0 1 0 1 1 0 0 0 5
08:00-08:59 0 0 1 3 0 1 1 1 0 1 1 0 9
09:00-09:59 1 0 0 1 1 0 0 1 0 0 1 0 5
10:00-10:59 2 0 2 2 0 1 0 0 0 3 1 0 11
11:00-11:59 0 1 1 3 0 2 1 1 2 2 2 0 15
12:00-12:59 4 2 1 2 0 3 0 0 0 0 0 1 13
13:00-13:59 5 1 0 0 0 0 0 0 0 0 0 0 6
14:00-14:59 3 3 0 0 1 1 0 1 1 0 1 0 11
15:00-15:59 2 2 3 2 2 0 0 3 0 0 0 0 14
16:00-16:59 5 3 0 3 2 2 0 2 2 2 2 1 24
17:00-17:59 2 1 0 1 1 0 1 1 1 1 2 1 12
18:00-18:59 0 1 0 0 0 1 0 1 0 2 1 1 7
19:00-19:59 1 1 0 0 1 1 0 2 0 1 0 1 8
20:00-20:59 1 2 0 2 1 1 2 0 3 1 0 1 14
21:00-21:59 1 0 3 4 2 0 0 2 1 1 1 1 16
22:00-22:59 1 2 1 1 2 1 0 0 2 1 0 1 12
23:00-23:59 2 0 1 0 1 1 0 1 2 0 1 1 10
Total 35 19 15 26 17 22 8 19 16 17 16 11 221
Hourly Breakdown Stats for Question Received From Virtual Partner
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
16:00-16:59 0 0 0 0 0 0 0 0 0 0 0 1 1
Total 0 0 0 0 0 0 0 0 0 0 0 1 1
Hourly Breakdown Stats for Answers Sent
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
08:00-08:59 3 0 0 0 0 3 0 0 2 0 4 0 12
09:00-09:59 1 4 3 9 6 5 2 2 1 5 1 0 39
10:00-10:59 2 2 2 5 0 2 2 3 2 4 1 0 25
11:00-11:59 8 2 3 1 2 0 1 1 0 3 1 2 24
12:00-12:59 3 1 2 6 1 0 0 5 3 3 3 0 27
13:00-13:59 3 2 2 3 0 1 1 0 2 2 1 3 20
14:00-14:59 4 5 0 0 1 0 0 0 0 4 0 1 15
15:00-15:59 3 2 0 1 1 7 0 1 2 3 4 0 24
16:00-16:59 3 0 0 1 3 2 1 1 2 0 1 0 14
17:00-17:59 1 0 1 2 0 0 0 1 2 0 0 0 7
18:00-18:59 3 0 1 0 0 0 1 1 0 0 0 0 6
19:00-19:59 1 1 0 0 0 0 0 2 0 1 1 0 6
20:00-20:59 0 0 0 0 0 1 0 0 0 0 0 0 1
21:00-21:59 0 1 0 0 0 0 0 0 0 0 0 0 1
23:00-23:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 36 20 14 28 14 21 8 17 16 25 17 6 222
Hourly Breakdown Stats for Questions Received via Direct Entry
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
12:00-12:59 0 1 0 0 0 1 0 0 0 0 0 0 2
Total 0 1 0 0 0 1 0 0 0 0 0 0 2
Hourly Breakdown Stats for Questions Received via Patron Form
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 1 0 1 0 0 1 1 0 0 0 0 0 4
01:00-01:59 1 0 0 1 0 3 1 1 0 0 0 0 7
02:00-02:59 1 0 0 0 2 0 0 0 0 0 0 0 3
03:00-03:59 0 0 0 0 1 1 0 1 0 1 0 1 5
04:00-04:59 0 0 0 0 0 0 0 0 0 1 1 0 2
05:00-05:59 1 0 0 1 0 1 1 0 1 0 0 1 6
06:00-06:59 0 0 0 0 0 0 0 0 0 0 2 0 2
07:00-07:59 1 0 1 0 0 1 0 1 1 0 0 0 5
08:00-08:59 0 0 1 3 0 1 1 1 0 1 1 0 9
09:00-09:59 1 0 0 1 1 0 0 1 0 0 1 0 5
10:00-10:59 2 0 2 2 0 1 0 0 0 3 1 0 11
11:00-11:59 0 1 1 3 0 2 1 1 2 2 2 0 15
12:00-12:59 4 1 1 2 0 2 0 0 0 0 0 1 11
13:00-13:59 5 1 0 0 0 0 0 0 0 0 0 0 6
14:00-14:59 3 3 0 0 1 1 0 1 1 0 1 0 11
15:00-15:59 2 2 3 2 2 0 0 3 0 0 0 0 14
16:00-16:59 5 3 0 3 2 2 0 2 2 2 2 0 23
17:00-17:59 2 1 0 1 1 0 1 1 1 1 2 1 12
18:00-18:59 0 1 0 0 0 1 0 1 0 2 1 1 7
19:00-19:59 1 1 0 0 1 1 0 2 0 1 0 1 8
20:00-20:59 1 2 0 2 1 1 2 0 3 1 0 1 14
21:00-21:59 1 0 3 4 2 0 0 2 1 1 1 1 16
22:00-22:59 1 2 1 1 2 1 0 0 2 1 0 1 12
23:00-23:59 2 0 1 0 1 1 0 1 2 0 1 1 10
Total 35 18 15 26 17 21 8 19 16 17 16 10 218
Hourly Breakdown Stats for Number of Patrons Logon
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 0 0 0 0 0 0 0 0 0 0 1 0 1
08:00-08:59 0 0 0 0 0 1 0 0 0 0 1 0 2
09:00-09:59 0 0 0 0 0 0 0 0 0 0 1 0 1
10:00-10:59 0 0 0 0 0 0 0 0 0 0 1 0 1
12:00-12:59 0 1 0 0 0 0 0 0 0 0 0 0 1
13:00-13:59 0 0 0 0 0 0 0 1 0 0 0 0 1
14:00-14:59 0 0 0 0 0 0 0 1 0 0 0 0 1
15:00-15:59 0 0 0 1 0 0 0 1 0 0 0 0 2
16:00-16:59 0 0 0 0 0 1 0 1 0 0 0 0 2
17:00-17:59 1 1 0 0 0 0 0 0 0 0 0 0 2
20:00-20:59 1 0 0 0 0 0 0 3 0 0 0 0 4
22:00-22:59 0 0 0 0 0 0 0 1 0 0 0 0 1
23:00-23:59 0 0 0 1 0 0 0 0 0 0 0 0 1
Total 2 2 0 2 0 2 0 8 0 0 4 0 20
Chat Service
Daily/Monthly Breakdown Stats
Time Period Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Average Chat Response Time (seconds) 0 0 0 0 0 84 0 0 0 0 0 0
Greatest Chat Response Time (seconds) 0 0 0 0 0 149 0 0 0 0 0 0 149
Average Length of Chat Session (seconds) 0 0 0 0 0 135 0 0 0 0 0 0
Avg. Concurrent Session Requests (All Inst.) 0 0 0 0 0 22 0 0 0 0 0 0
Most Concurrent Session Requests (All Inst.) 0 0 0 0 0 33 0 0 0 0 0 0 33
Avg. Concurrent Session Requests (Your Inst.) 0 0 0 0 0 1 0 0 0 0 0 0
Number of Chat Sessions Requested 0 0 0 0 0 8 0 0 0 0 0 0 8
Number of Chat Sessions Requested (After Hours) 27 18 0 0 1 2 0 0 0 1 0 0 49
Number(Total) of Chat Sessions Accepted 0 0 0 0 0 6 0 0 0 0 0 0 6
Hourly Breakdown Stats for Number of Chat Sessions Requested (After Hours)
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
00:00-00:59 1 2 0 0 0 0 0 0 0 0 0 0 3
01:00-01:59 6 5 0 0 0 0 0 0 0 0 0 0 11
02:00-02:59 2 2 0 0 0 0 0 0 0 0 0 0 4
03:00-03:59 0 0 0 0 0 0 0 0 0 1 0 0 1
05:00-05:59 1 0 0 0 0 0 0 0 0 0 0 0 1
06:00-06:59 1 1 0 0 0 0 0 0 0 0 0 0 2
08:00-08:59 1 2 0 0 0 0 0 0 0 0 0 0 3
11:00-11:59 0 1 0 0 0 0 0 0 0 0 0 0 1
13:00-13:59 2 1 0 0 0 0 0 0 0 0 0 0 3
14:00-14:59 0 0 0 0 1 0 0 0 0 0 0 0 1
15:00-15:59 1 0 0 0 0 0 0 0 0 0 0 0 1
16:00-16:59 2 0 0 0 0 2 0 0 0 0 0 0 4
17:00-17:59 2 0 0 0 0 0 0 0 0 0 0 0 2
18:00-18:59 1 0 0 0 0 0 0 0 0 0 0 0 1
19:00-19:59 2 1 0 0 0 0 0 0 0 0 0 0 3
20:00-20:59 1 0 0 0 0 0 0 0 0 0 0 0 1
21:00-21:59 2 1 0 0 0 0 0 0 0 0 0 0 3
22:00-22:59 1 1 0 0 0 0 0 0 0 0 0 0 2
23:00-23:59 1 1 0 0 0 0 0 0 0 0 0 0 2
Total 27 18 0 0 1 2 0 0 0 1 0 0 49
Hourly Breakdown Stats for Number of Chat Sessions Requested
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
13:00-13:59 0 0 0 0 0 1 0 0 0 0 0 0 1
15:00-15:59 0 0 0 0 0 1 0 0 0 0 0 0 1
16:00-16:59 0 0 0 0 0 6 0 0 0 0 0 0 6
Total 0 0 0 0 0 8 0 0 0 0 0 0 8
Hourly Breakdown Stats for Number(Total) of Chat Sessions Accepted
Hour Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
13:00-13:59 0 0 0 0 0 1 0 0 0 0 0 0 1
15:00-15:59 0 0 0 0 0 1 0 0 0 0 0 0 1
16:00-16:59 0 0 0 0 0 4 0 0 0 0 0 0 4
Total 0 0 0 0 0 6 0 0 0 0 0 0 6