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Chat Help

To schedule an appointment for a live chat with a librarian fill out the online question form. Type in your request for an appointment in the "Question" field. Then, provide your email address (please double-check your spelling) and your state in the fields provided . Finally, submit your request by clicking the "Submit Question" button (or tabbing to the "Submit Question" button and pressing ENTER on your keyboard).

An InfoEyes librarian will reply to your request to schedule a meeting time. You will receive an email with a link that will get you into the online chat room at the scheduled time.

After selecting this link, type your name into the box and click the "Enter" button (or tab to and press ENTER on your keyboard). If you have never used this software before, a small applet will download on your computer as you enter the room.

We use Talking Communities software. If you have technical difficulty entering the chat room, please visit the Talking Communities support page.

General Help

If you need immediate assistance when we do not offer service hours, please contact your local public library or an InfoEyes participating library for assistance. Visit the Contact Info page to find a Participating Library.