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2005 Usage Report


Knowledge Base Service

Daily/Monthly Breakdown Stats

Time Period Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
Browses against Knowledge Base
(Global)
0 2 0 0 0 0 0 0 0 0 1 0 3
Browses against Knowledge Base
(Local InfoEyes)
0 2 0 0 0 0 0 0 0 0 1 0 3
Searches against Knowledge Base
(Global)
3 0 0 0 0 0 0 0 2 0 2 0 7
Searches against Knowledge Base
(Local InfoEyes)
2 0 0 0 0 0 0 0 2 0 2 0 6
Records Added to Database Manually
(Global)
0 0 0 0 0 0 0 0 0 1 0 0 1
Records Added to Database Manually
(Local InfoEyes)
0 0 0 0 0 0 0 0 0 1 0 0 1

Ask Service

Daily/Monthly Breakdown Stats

Time Period Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
Questions/Chat Transcripts Deleted 0 0 0 0 0 0 0 0 0 0 1 0 1
Questions Assigned to Librarian 13 20 22 19 25 18 11 15 20 28 26 16 233
Questions Referred via E-mail 0 0 0 0 0 0 0 0 0 1 0 0 1
Number of Clarifications 0 1 0 0 5 4 0 2 0 3 1 0 16
Number of Patrons Logon 8 3 7 2 2 1 3 2 4 1 2 6 41
Questions Received via Patron Form 18 32 29 27 30 22 11 19 28 34 26 18 294
Questions Received via Direct Entry 0 1 0 0 0 0 0 0 0 0 1 0 2
Answers Sent 21 32 30 27 29 22 11 19 25 33 25 18 292
Questions (Total) Received 18 33 29 27 30 22 11 19 28 34 27 18 296

Hourly Breakdown Stats for Number of Clarifications

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
10:00-10:59 0 1 0 0 1 2 0 0 0 0 0 0 4
12:00-12:59 0 0 0 0 1 2 0 0 0 0 0 0 3
13:00-13:59 0 0 0 0 0 0 0 0 0 3 0 0 3
14:00-14:59 0 0 0 0 3 0 0 0 0 0 0 0 3
15:00-15:59 0 0 0 0 0 0 0 1 0 0 0 0 1
16:00-16:59 0 0 0 0 0 0 0 1 0 0 1 0 2
Total 0 1 0 0 5 4 0 2 0 3 1 0 16

Hourly Breakdown Stats for Questions (Total) Received

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
00:00-00:59 0 2 1 1 1 0 0 0 1 2 1 1 10
01:00-01:59 0 2 1 1 1 0 0 0 0 0 0 0 5
02:00-02:59 0 0 0 0 2 0 0 0 0 2 0 0 4
03:00-03:59 1 0 0 0 0 0 0 0 1 1 0 0 3
04:00-04:59 0 1 0 0 0 0 0 0 2 0 0 0 3
06:00-06:59 0 0 1 0 0 0 1 0 0 0 0 0 2
07:00-07:59 0 0 0 1 0 1 0 0 0 0 0 1 3
08:00-08:59 1 0 1 5 0 0 0 1 0 0 0 0 8
09:00-09:59 0 0 1 0 0 1 1 2 2 0 0 0 7
10:00-10:59 0 1 2 0 1 2 1 1 2 0 4 1 15
11:00-11:59 2 5 1 2 5 4 0 2 4 5 2 3 35
12:00-12:59 3 2 0 2 0 2 0 0 4 2 1 1 17
13:00-13:59 0 2 4 2 3 1 2 0 4 2 1 2 23
14:00-14:59 2 0 4 3 1 3 1 4 0 3 1 0 22
15:00-15:59 1 2 2 2 0 3 0 0 3 2 4 0 19
16:00-16:59 0 0 1 2 3 0 0 3 1 1 1 2 14
17:00-17:59 3 0 3 1 3 0 0 1 1 2 5 1 20
18:00-18:59 0 7 2 0 2 0 0 1 0 3 1 0 16
19:00-19:59 2 2 0 0 0 1 0 0 0 2 0 1 8
20:00-20:59 0 1 0 0 3 2 1 0 0 2 1 1 11
21:00-21:59 2 3 1 3 3 0 2 1 1 1 2 3 22
22:00-22:59 1 1 3 0 0 1 2 2 1 3 2 1 17
23:00-23:59 0 2 1 2 2 1 0 1 1 1 1 0 12
Total 18 33 29 27 30 22 11 19 28 34 27 18 296

Hourly Breakdown Stats for Answers Sent

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
08:00-08:59 2 1 0 0 0 0 0 0 0 1 1 0 5
09:00-09:59 0 2 0 3 0 0 0 0 0 2 6 1 14
10:00-10:59 3 7 4 1 4 4 5 7 5 2 2 1 45
11:00-11:59 5 9 9 4 8 5 1 1 5 3 1 3 54
12:00-12:59 4 3 0 3 1 1 1 1 0 5 1 1 21
13:00-13:59 0 0 0 1 0 1 0 0 0 3 1 3 9
14:00-14:59 0 0 0 0 2 1 0 0 1 3 3 3 13
15:00-15:59 3 7 11 9 11 6 2 2 6 8 3 1 69
16:00-16:59 2 2 6 4 2 2 0 5 7 3 4 2 39
17:00-17:59 2 1 0 2 1 0 2 3 1 2 2 2 18
18:00-18:59 0 0 0 0 0 2 0 0 0 1 0 1 4
19:00-19:59 0 0 0 0 0 0 0 0 0 0 1 0 1
Total 21 32 30 27 29 22 11 19 25 33 25 18 292

Hourly Breakdown Stats for Questions Received via Direct Entry

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
11:00-11:59 0 1 0 0 0 0 0 0 0 0 0 0 1
17:00-17:59 0 0 0 0 0 0 0 0 0 0 1 0 1
Total 0 1 0 0 0 0 0 0 0 0 1 0 2

Hourly Breakdown Stats for Questions Received via Patron Form

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
00:00-00:59 0 2 1 1 1 0 0 0 1 2 1 1 10
01:00-01:59 0 2 1 1 1 0 0 0 0 0 0 0 5
02:00-02:59 0 0 0 0 2 0 0 0 0 2 0 0 4
03:00-03:59 1 0 0 0 0 0 0 0 1 1 0 0 3
04:00-04:59 0 1 0 0 0 0 0 0 2 0 0 0 3
06:00-06:59 0 0 1 0 0 0 1 0 0 0 0 0 2
07:00-07:59 0 0 0 1 0 1 0 0 0 0 0 1 3
08:00-08:59 1 0 1 5 0 0 0 1 0 0 0 0 8
09:00-09:59 0 0 1 0 0 1 1 2 2 0 0 0 7
10:00-10:59 0 1 2 0 1 2 1 1 2 0 4 1 15
11:00-11:59 2 4 1 2 5 4 0 2 4 5 2 3 34
12:00-12:59 3 2 0 2 0 2 0 0 4 2 1 1 17
13:00-13:59 0 2 4 2 3 1 2 0 4 2 1 2 23
14:00-14:59 2 0 4 3 1 3 1 4 0 3 1 0 22
15:00-15:59 1 2 2 2 0 3 0 0 3 2 4 0 19
16:00-16:59 0 0 1 2 3 0 0 3 1 1 1 2 14
17:00-17:59 3 0 3 1 3 0 0 1 1 2 4 1 19
18:00-18:59 0 7 2 0 2 0 0 1 0 3 1 0 16
19:00-19:59 2 2 0 0 0 1 0 0 0 2 0 1 8
20:00-20:59 0 1 0 0 3 2 1 0 0 2 1 1 11
21:00-21:59 2 3 1 3 3 0 2 1 1 1 2 3 22
22:00-22:59 1 1 3 0 0 1 2 2 1 3 2 1 17
23:00-23:59 0 2 1 2 2 1 0 1 1 1 1 0 12
Total 18 32 29 27 30 22 11 19 28 34 26 18 294

Hourly Breakdown Stats for Number of Patrons Logon

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
03:00-03:59 1 0 0 0 0 0 0 0 0 0 0 0 1
06:00-06:59 1 0 0 0 0 0 0 0 0 0 0 0 1
08:00-08:59 0 0 0 0 0 0 0 0 0 0 0 1 1
09:00-09:59 0 0 0 0 0 0 0 1 0 0 0 0 1
10:00-10:59 0 0 0 0 0 0 0 0 0 0 0 2 2
11:00-11:59 0 2 0 0 0 0 0 0 0 0 0 1 3
12:00-12:59 1 1 1 0 0 1 0 0 0 0 1 0 5
13:00-13:59 1 0 0 2 0 0 0 0 0 0 0 2 5
14:00-14:59 2 0 4 0 2 0 3 0 4 0 0 0 15
15:00-15:59 0 0 0 0 0 0 0 0 0 0 1 0 1
16:00-16:59 1 0 1 0 0 0 0 1 0 0 0 0 3
17:00-17:59 0 0 1 0 0 0 0 0 0 1 0 0 2
23:00-23:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 8 3 7 2 2 1 3 2 4 1 2 6 41

Chat Service

Daily/Monthly Breakdown Stats

Time Period Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
Average Chat Response Time
(seconds)
0 0 0 0 0 0 0 0 0 0 0 96
Greatest Chat Response Time
(seconds)
0 0 0 0 0 0 0 0 0 0 0 96 96
Average Length of Chat Session
(seconds)
0 0 0 0 0 0 0 0 0 0 0 491
Avg. Concurrent Session Requests
(All Inst.)
0 0 0 0 0 0 0 0 0 0 0 24
Most Concurrent Session Requests
(All Inst.)
0 0 0 0 0 0 0 0 0 0 0 24 24
Avg. Concurrent Session Requests
(Your Inst.)
0 0 0 0 0 0 0 0 0 0 0 1
Number of Chat Sessions Requested 0 0 0 0 0 0 0 0 0 0 0 1 1
Number of Chat Sessions Requested
(After Hours)
1 0 0 0 0 0 1 0 1 0 0 0 3
Number (Total) of Chat Sessions
Accepted
0 0 0 0 0 0 0 0 0 0 0 1 1

Hourly Breakdown Stats for Number of Chat Sessions Requested
(After Hours)

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
10:00-10:59 0 0 0 0 0 0 0 0 1 0 0 0 1
12:00-12:59 0 0 0 0 0 0 1 0 0 0 0 0 1
17:00-17:59 1 0 0 0 0 0 0 0 0 0 0 0 1
Total 1 0 0 0 0 0 1 0 1 0 0 0 3

Hourly Breakdown Stats for Number of Chat Sessions Requested

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
09:00-09:59 0 0 0 0 0 0 0 0 0 0 0 1 1
Total 0 0 0 0 0 0 0 0 0 0 0 1 1

Hourly Breakdown Stats for Number (Total) of Chat Sessions Accepted

Hour Jan
2005
Feb
2005
Mar
2005
Apr
2005
May
2005
Jun
2005
Jul
2005
Aug
2005
Sep
2005
Oct
2005
Nov
2005
Dec
2005
Total
09:00-09:59 0 0 0 0 0 0 0 0 0 0 0 1 1
Total 0 0 0 0 0 0 0 0 0 0 0 1 1